Your checked baggage allowance is based on the weight or piece concept, depending on your final destination. When you book a flight with us, your free baggage allowance will be indicated on your ticket.
You are strongly advised against packing valuable and fragile items in your checked baggage, such as:
If you arrive at the airport with luggage that is fragile, already damaged or inadequately packed, we will ask you to sign a Limited Release Baggage Tag. This means that we will not accept any liability if your baggage or contents are damaged during transit.
If you discover that your baggage or its contents have been damaged during your flight, please let us know straight away by visiting the arrival desk at the airport. You’ll receive a Property Irregularity Report (PIR) and a letter outlining the damage.
Take your baggage to the company of your choice to repair the damage. Upload your letter along with the receipt showing the cost of the repair, and we’ll contact you as soon as we can to handle your claim. You may also consider leaving the damaged item at our office, and we will arrange to have it repaired before returning it
There are some instances that we are unable to accept liability for loss or damage to your baggage. These include:
If you have not reported your lost or damaged baggage before leaving the airport, please contact Uganda Airlines in writing, attaching all supporting documents within 7 days of arrival. We will assess the claim and notify you accordingly.
For any baggage enquiries, please contact the Lost and Found Department number in the given form.