Checked Baggage

Your checked baggage allowance is based on the weight or piece concept, depending on your final destination. When you book a flight with us, your free baggage allowance will be indicated on your ticket.

You are strongly advised against packing valuable and fragile items in your checked baggage, such as:

  • Laptops
  • Securities / negotiable papers
  • Medication and/or medical equipment
  • Silverware
  • Precious metals
  • Money or other similar valuable items
  • Business documents
  • Items that are fragile
  • Perishable items
  • Jewellery, watches or similar valuable items
  • Computers or personal electronic devices
  • Stored data on items such as a hard drive or USB drive
  • Cameras or delicate camera equipment
  • Medication or medical equipment
  • Important documents including your passport, visa, certificates, or business documents.
If you’re carrying food items in your checked baggage, the same considerations apply as that for your cabin baggage.

If you arrive at the airport with luggage that is fragile, already damaged or inadequately packed, we will ask you to sign a Limited Release Baggage Tag. This means that we will not accept any liability if your baggage or contents are damaged during transit.

If you discover that your baggage or its contents have been damaged during your flight, please let us know straight away by visiting the arrival desk at the airport. You’ll receive a Property Irregularity Report (PIR) and a letter outlining the damage.

Take your baggage to the company of your choice to repair the damage. Upload your letter along with the receipt showing the cost of the repair, and we’ll contact you as soon as we can to handle your claim. You may also consider leaving the damaged item at our office, and we will arrange to have it repaired before returning it

There are some instances that we are unable to accept liability for loss or damage to your baggage. These include:
  • Loss or damage that has been accepted under the condition of the Limited Release Tag (LRT)
  • Items that have been confiscated by airport authorities or security personnel.
  • Damage to locks
  • Damage to zip sliders
  • Loose wheels
  • Damage to side handles
  • Minor dents or scratches
  • Damage to baggage that is more than 5 years’ old

If you have not reported your lost or damaged baggage before leaving the airport, please contact Uganda Airlines in writing, attaching all supporting documents within 7 days of arrival. We will assess the claim and notify you accordingly.

For any baggage enquiries, please contact the Lost and Found Department number in the given form.